Refund policy

Return Policy

We accept returns within 90 days of delivery. To qualify, items must be unused, in their original packaging, and in the same condition you received them. Proof of purchase is required.

To start a return, contact us at info@thecookiecraftor.com. Approved returns should be shipped to: PO Box 740012, Orange City, FL, 32774

Please note: customers are responsible for return shipping costs. Items sent back without requesting a return first will not be accepted.

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Restocking Fee

All approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.

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Final Sale Items

We do not accept returns on final sale items.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately at info@thecookiecraftor.com if an item is defective, damaged, or incorrect so we can evaluate the issue.

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Exchanges

The quickest way to exchange an item is to return it, and once the return is accepted, place a new order.

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Refunds

Once your return is received, please allow up to 2 business days for refund approval. After inspection and approval, your refund (minus the 20% restocking fee and shipping costs) will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since approval, please contact us at info@thecookiecraftor.com.